Digital ticketing: What you need to know | OneFootball

From the 2025/26 season, Brentford Football Club season tickets will be digital, replacing physical season cards.

In this article, we’ll outline what this means for fans and how we’ll be supporting you with the transition.

In August 2024, Premier League clubs voted to make digital ticketing mandatory for all clubs in the league from the 2026/27 season.

For our fans, this means a move away from physical season cards to digital tickets, managed through your Brentford FC ticketing account, and accessible on your phone.

Digital ticketing is a critical step in our fight against ticket touting and is integral to our efforts to keep home areas for home fans only.

We're making this move now, ahead of the Premier League deadline, to escalate our anti-touting operation for the new season, and to give fans plenty of time to get familiar with digital ticketing while we provide the necessary support during this transition.

With digital ticketing, any sharing of your ticket will be completed online through your Brentford FC ticketing account.

To share a ticket, the person receiving it must also have a ticketing account and be in your Friends & Family network. Read our guide on how to add someone to your Friends & Family network.

How will moving to digital tickets benefit fans?

How we’ll help with the transition

Digital ticketing has already been an option for Bees fans for two seasons alongside physical tickets. We’re confident we can support fans with a smooth transition, and we’ll take extra steps to help everyone feel comfortable with digital ticketing by the start of the 2025/26 season.

To help fans familiarise themselves with how to access and share digital tickets, we’ll update and create new educational resources, including explainers, how-to guides and FAQs.

For fans that need one-to-one support, we’ll also host drop-in sessions with our box office team who are on hand to answer your questions.

Fans are welcome to contact our box office team for assistance at any time at tickets@brentfordfc.com, or by calling 0333 005 8521.

Alternatively, speak to them in person at Gtech Community Stadium.

Exemptions for exceptional circumstances

We know that not all fans will be able to access their season ticket on their phone. Exemptions for fans with exceptional circumstances, such as limited access to, or knowledge of, the necessary technology, or fans with access needs, will be available to those who still require a physical season card.

Exemption requests can be submitted using this form. While our aim is to help all fans feel confident using digital tickets before the Premier League’s 2026/27 season deadline, we will allow exemptions on a case-by-case basis to ensure you are not disadvantaged by the move away from physical season cards.

Does this impact away tickets?

For away fixtures, the format of the ticket (digital or physical) is the decision of the home team.

We will let you know what the format will be for each away fixture at the point of purchase. If, as a member, you require a physical ticket, please contact the box office.

Digital ticket sharing for the 2025/26 season

From the 2025/26 season, all ticket sharing (forwarding on your ticket) will be managed online through your Brentford FC ticketing account.

To share your ticket, the person receiving it must:

You can add other Brentford supporters to your Friends & Family network if they have a Brentford FC ticketing account.

You will no longer be able to email yourself a PDF of your ticket that you can print at home. Sharing tickets will be managed online.

Who can season ticket holders share their season ticket with?

For the majority of fixtures, you can forward your ticket to anyone in your Friends & Family network.

For selected Category A games with an exceptional high demand for tickets, the recipient in your Friends & Family network will need to have a membership and meet the TAPs threshold for that match.

This is to ensure that, as best we can, we keep home areas for home fans only, and to ensure that access to the highest-profile games is available to those with the highest TAPs.

If season ticket holders aren’t able to attend a high-demand fixture or transfer to someone in their Friends & Family network who qualifies for that game, they can list their season ticket on the ticket exchange for another qualifying member to purchase for that game.

Examples:

Who can premium seat holders share their tickets with?

Premium seat holders can forward their tickets to anyone within their Friends & Family network.

Premium seat holders will continue to have the same ticket-sharing capability with no TAPs threshold, however, this will now be managed online from your ticketing account.

How will TAPs for forwarded tickets be allocated?

By sharing your ticket, you are forwarding it on to another fan. When you forward a ticket online, the recipient must accept it.

Once accepted, the ticket is officially forwarded to them, and they will receive the TAPs for attending the fixture, if they attend the game.

The original season ticket holder will not receive TAPs for a forwarded ticket. This ensures that TAPs are awarded to the person who attends the match.

This aligns with our five-year rolling TAPs system, which rewards active and consistent attendance to give fans a pathway to accessing tickets for high-demand fixtures.

We will be in touch before the start of the new season with digital ticketing guides and FAQs. If you would like to speak to someone and have any questions answered, feel free to contact our box office team at tickets@brentfordfc.com or call 0333 005 8521.